Customer Service Specialist (WFH & Part Time)


About the job:

Key Responsibilities:

A. Customer Support:
1. Respond to customer inquiries via SMS, email, and app chat
2. Resolve issues such as order status, delays, garment concerns, and billing questions
3. Maintain a professional, empathetic, and solution-focused tone
4. Data Entry Specialist

B. Sales & Customer Retention:
1. Follow up with new users to ensure a smooth first experience
2. Re-engage inactive customers with promotions and service updates
3. Upsell services (wash & fold subscriptions, tailoring, express service)

C. Operations Coordination:
1. Coordinate with drivers and cleaning partners to resolve service issues
2. Monitor order flow and flag urgent issues
3. Ensure service updates are communicated promptly

D. Administrative Tasks:
1. Maintain customer notes and update CRM records
2. Track common issues and suggest process improvements
3. Assist with promotional outreach campaigns

Who can apply:

    Only those candidates can apply who:

  1. have minimum 1 years of experience


Salary:

$ 2,400 - 3,600 /year

Experience:

1 year(s)

Deadline:

2026-11-27 23:59:59

Other perks:

5 days a week

Skills required:

MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Sales, Negotiations and Customer Support

About Company:

NimNim Incorporation is a customer-driven organization providing lifestyle services at the tap of a button for busy working professionals, college students, and local businesses. Customers are able to access the NimNim platform and get their busy tasks taken care of at the click of a button without leaving the customer of their work or home space.
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