Customer Service Representative (CSR)

Customer Service Representative (CSR) – Hiring Now

Organization: Aadarsh Yuva Mission Human Welfare India (AYMHWI)
Platform: Indeed
Location: Remote (Pan India)
Job Type: Full-time | Part-time | Internship

About Us

Aadarsh Yuva Mission Human Welfare India (AYMHWI) is India’s leading youth-led humanitarian organization working towards social justice, education, healthcare, and community empowerment. We aim to create a compassionate and equitable society aligned with SDGs and Vision 2047.

Job Summary

We are looking for a Customer Service Representative (CSR) to handle inquiries, support beneficiaries, volunteers, and partners, and ensure smooth communication across all channels.

Key Responsibilities

  • Handle incoming calls, emails, and messages professionally
  • Respond to queries from volunteers, donors, and beneficiaries
  • Provide accurate information about NGO programs and initiatives
  • Maintain records of interactions and feedback
  • Resolve complaints efficiently and escalate when required
  • Support onboarding of new volunteers and applicants
  • Coordinate with internal teams for issue resolution

Requirements

  • Strong communication skills (Hindi & English)
  • Basic computer knowledge (Email, Excel, Google Forms)
  • Problem-solving attitude and patience
  • Prior experience in customer service/support is a plus
  • Ability to work remotely and manage time effectively

Preferred Skills

  • Experience with CRM tools or helpdesk systems
  • Social media handling knowledge
  • Empathy and people-centric approach

Eligibility

  • 12th Pass / Graduate / Students
  • Freshers can apply

What You Get

  • Certificate of Recognition
  • Letter of Recommendation (Performance-based)
  • Professional work experience in NGO sector
  • Opportunity to work on real social impact projects
  • Leadership growth & networking

Working Hours

Flexible shifts (depending on role)

Stipend / Salary

  • As per role (Discussed during interview)
  • Volunteer roles also available

How to Apply

Apply via Indeed
OR
Send your resume to: AYMHWINDIAOFFICIAL@GMAIL.COM AYMHWINDIAOFFICIAL@GMAIL.COM ​
Fill form: Join AYMHWI – Be the Voice of Change

Job Type: Full-time

Pay: ₹13,000.82 - ₹31,165.41 per month

Work Location: Remote

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...