Customer Service (Freshers can apply)

Hello,

Hope you're doing well!

We are currently hiring for the position of Customer Service with Helius Technologies for our leading banking client in Singapore.

Company: Helius Technologies

Experience: 6 months - 2+ Years

Location: Singapore

Contract Duration: 12 months & extendable (Extension is subject to project requirements.)

Work Mode: Work From Office (WFO) role.

Shift: Rotational A bank customer service representative shift role handles remote account inquiries, processes transactions, and cross-sells financial products across rotating schedules including AM/PM blocks and weekends. Standard requirements include a diploma or secondary education, strong communication skills, and flexibility for staggered shifts.

Key Responsibilities

  • Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
  • Process secure customer requests, fund transfers, and data updates accurately.
  • Promote banking products, digital self-service tools, and credit services.
  • Meet performance targets for call resolution, service quality, and adherence.
Shift and Work Schedule
  • AM Shifts: Typical blocks such as 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM.
  • PM Shifts: Typical blocks such as 2:00 PM to 11:00 PM or 4:00 PM to 1:00 AM.
  • Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
  • Compensation: Often includes monthly shift allowances.
Job Requirements
  • Minimum GCE O-Levels or Diploma qualifications.
  • Professional telephone etiquette and active listening capabilities.
  • Ability to work rotating or staggered shift patterns.
  • Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...