If you are actively searching for a call center job vacancy in Siliguri that offers immediate hiring, structured inbound work, and real exposure to e-commerce support, this opportunity is designed for you. Fusion CX is hiring Customer Service Associates at scale for an inbound support role supporting customer and supplier interactions in an e-commerce environment. This role is ideal for candidates exploring customer service jobs in Siliguri who want stable, work-from-office employment with clear expectations, defined processes, and fast onboarding. Job Description: About the Role As a Customer Service Associate, you will handle inbound customer and supplier queries related to orders, processes, and issue resolution. The role requires strong communication in Hindi and English, logical problemsolving, and accurate documentation while working within defined SOPs. This is a GIGbased engagement, suited for candidates looking for shortterm, highvolume opportunities without longterm disruption. Handle inbound customer and supplier calls in line with defined SOPs Communicate clearly and professionally in Hindi and English (regional language support where applicable) Understand issues raised by customers or suppliers and quantify the problem accurately Propose appropriate solutions or escalation paths based on process guidelines Document interactions, actions taken, and outcomes accurately in the system Use MS Office or Google tools (Sheets, Docs) for tracking and reporting Maintain service quality, compliance, and turnaround time standards Apply analytical and logical reasoning to resolve ecommercerelated queries Job Requirements: Education Completion of XII from a recognized board Experience Freshers and candidates with relevant customer service or ecommerce experience may apply Prior exposure to ecommerce processes is an advantage, not mandatory Language Requirements Proficient in Hindi and English (verbal and written). Knowledge of regional languages is an advantage Bengali language support is required for select positions. Language allocation will be confirmed during the screening process based on business needs. Skills & Competencies Strong verbal and written communication skills Basic proficiency in MS Office / Google Sheets & Documents Logical reasoning and problemsolving ability Comfort handling structured inbound support processes Willingness to work from office in Siliguri Work Mode Work From Office (WFO) Location: Siliguri Why Join Fusion CX Fusion CX supports largescale hiring with structured onboarding, defined workflows, and realistic performance expectations. For candidates considering a call center job vacancy in Siliguri, this role provides fast entry, operational clarity, and handson exposure to ecommerce support without sales pressure. Among customer service jobs in Siliguri, this opportunity stands out for its volume hiring, language flexibility, and disciplined work environmentideal for professionals seeking immediate work, skill exposure, and dependable shortterm engagement. .