Customer Relation Specialist
Description of the Role
We are hiring a Client Relationship Executive with experience in client coordination, service management, and customer relationship handling.
Location: Nagercoil, Kanyakumari
Experience: 3-5 Years
Salary: As per Company Standards
Employment Type: Full-Time
Skills Needed
Client Relationship Management
Customer Service and Client Coordination
Communication and Interpersonal Skills
Documentation and File Management
Planning, Scheduling, and Team Coordination
Problem-Solving and Complaint Handling
CRM and Client Database Management
Service Quality Monitoring and Follow-Up
Key Responsibilities
Achieve revenue targets fixed by the management.
Maintain complete client records and provide regular updates on project status.
Build and maintain strong relationships with clients to enhance customer satisfaction.
Communicate regularly with clients regarding work progress and service updates.
Ensure timely completion of all assigned services within the production department.
Plan, schedule, and allocate work efficiently to the technical team.
Coordinate discussions between clients and internal teams to understand and fulfill requirements.
Arrange technical interactions, meetings, and demonstrations whenever required.
Ensure service quality and timely project completion to maintain client satisfaction.
Maintain all client agreements, forms, and related documents confidentially.
Handle complete file management, including both softcopy and hardcopy records.
Resolve client concerns effectively and ensure a positive customer experience.
Required Qualifications
Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
3-5 years of experience in client servicing, customer relationship management, or business coordination.
Strong communication and coordination skills.
Ability to handle multiple clients and maintain accurate records.
