Credit Control Officer
Key Responsibilities:
1. Credit Management
- Evaluate new and existing client creditworthiness based on financial data and travel industry trends.
- Set up credit limits and payment terms in line with company policies.
2. Debt Recovery
- Monitor and manage accounts receivable to ensure timely collection of outstanding payments.
- Implement strategies to minimize overdue payments and reduce bad debts.
- Follow up on unpaid invoices through emails, calls, and client meetings.
3. Account Reconciliation
- Reconcile customer accounts and resolve discrepancies.
- Ensure accurate allocation of payments and credit notes.
4. Reporting
- Generate regular reports on aged debt, cash flow forecasts, and collection metrics.
- Present credit control updates to senior management, highlighting risks and recommending solutions.
5. Client Relations
- Maintain strong relationships with clients to address credit issues professionally.
- Collaborate with sales and account management teams to resolve disputes and ensure smooth payment processes.
6. Compliance
- Adhere to relevant financial regulations and industry-specific credit practices.
- Ensure proper documentation of agreements, payment plans, and correspondence with clients.
Skills:
- Proficient in financial analysis, account reconciliation, and reporting tools.
- Strong negotiation and communication skills.
- Ability to work under pressure and manage multiple accounts simultaneously.
- Familiarity with travel industry financial systems (e.g., GDS, BSP/ARC billing).
Tools:
- Proficiency in accounting software and ERP systems (e.g., SAP, Oracle, or similar).
- Advanced knowledge of MS Excel.
Preferred Qualities:
- Understanding of travel industry-specific payment cycles and customer behaviors.
- Experience dealing with B2B and B2C customers in the travel domain.
- Knowledge of international payment methods and currency management.
