Consultant(DPO)

Bengaluru, Karnataka

Job Summary The resource will be responsible for managing and driving resolution of operational and stakeholder escalations related to Customer Onboarding. This role requires close coordination with cross‑functional teams to identify risks, assess impact, and ensure timely mitigation to maintain service stability and stakeholder confidence. The role involves acting as a single point of ownership for escalations, performing root‑cause analysis, tracking corrective actions, and communicating clear status updates to internal and external stakeholders.

The ideal candidate should have a strong understanding of back‑office support operations, experience working in complex IT environments, and the ability to manage high‑priority issues with clarity, structure, and accountability.

Job role: Experience working in complex, large‑scale projects, supporting day‑to‑day activities in SAP ATLAS tool with minimal supervision. Strong expertise in identifying potential risks in process and data, assessing impact, and implementing mitigation and corrective actions, including handling escalations where required. Ability to manage and resolve operational and stakeholder escalations by performing root‑cause analysis, coordinating with relevant teams, and driving closure within agreed timelines.

Experience working with cross‑functional teams and multiple stakeholders, ensuring process efficiency and smooth handoffs across functions. Preparation and sharing of status reports, escalation updates, and key communications with internal and external stakeholders in a clear and structured manner.

Experience in analyzing complex data and making data‑driven decisions to optimize processes and prevent recurrence of issues. Strong communication and interpersonal skills, with the ability to engage both technical and non‑technical stakeholders during normal operations and escalation scenarios. Proficiency in using ticketing tools such as ServiceNow, JIRA, or similar platforms;

experience in tracking, prioritizing, and resolving issues is an added advantage. Demonstrated problem‑solving skills and attention to detail, with a proactive ownership mindset for assigned responsibilities and escalations. Hands‑on experience with MS Office tools (Excel, PowerPoint, Word) for reporting, documentation, and stakeholder communication.

Work Experience: 7–8 years of relevant experience in project or operation management roles, preferably within an IT organization. Strong logical thinking and analytical skills for troubleshooting issues and supporting escalation resolution. Proven ability to manage stakeholder expectations during high‑priority or escalated situations, ensuring transparency and timely communication.

Familiarity with ticket management tools such as Jira or ServiceNow, including issue prioritization and SLA‑driven tracking. Ability to prioritize tasks and manage workload effectively in a fast‑paced, high‑volume environment. Strong sense of ownership and accountability, with a proactive approach to problem‑solving, escalation handling, and continuous process improvement.

Willingness to learn and work with complex systems, contributing to operational excellence through documentation, collaboration, and knowledge sharing.

Location: Remote.

Preferred Qualifications:

Education: Bachelor’s degree IT or related field.
  1. Develop And Implement Solutions For Process Improvements Based On Team-Identified Issues.
  2. Create And Execute Action Plans To Boost Business Productivity With Supervisor Approval.
  3. Validate Business Requirements To Enhance Process Workflows And Customer Satisfaction.
  4. Manage Client And Business Relationships To Ensure Project Progress And Functionality Enhancements.
  5. Lead Process Specialists To Deliver Quality Project Outcomes.
Candidate is required to work in 6:30-3:30 AM shift.

Key Responsibilities null

Other Requirements

Candidate is required to work in 6:30-3:30 AM shift.

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...