Catalogue Specialist

The Last Mile Analytics & Quality Team in Hyderabad is looking for a catalogue specialist who will act as the first level of support for address resolution, geocode correction, map edits, driver support and static route management in Last Mile, along with other operational issues and activities related to the transportation process and optimisation. Your efforts will impact our customers directly! This job requires you to constantly hit the ground running, and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This job will enable you to experience a breadth of impact across multiple engineering and operations groups.


Responsibilities:

  • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions.
  • Identify patterns emerging in the audits and contribute to process/program improvements.
  • Provide timely responses to stakeholders on related tasks as per SOP and SLA.
  • Systematically escalate problems to the relevant owners/teams according to a pre-determined process.
  • Maintain records of day-to-day work by updating trackers or workflow tools.
  • Meet business metrics and goals, i. e., SLA, productivity, quality and utilisation benchmarks.
  • Understand performance metrics for driving business goals.
  • Work in a collaborative environment and contribute to the growth of the respective team/program.
  • Develop a global perspective and understand the nuances of various geographies in which the client operates.


Requirements:

  • Exp: Fresher - 3 years of experience.
  • A basic bachelor's degree.
  • Good communication skills - both verbal and written.
  • Demonstrated ability to work in a team.
  • Sound problem-solving ability and analytical skills.
  • Proven ability to work productively and efficiently in an independent setting.
  • Excellent attention to detail and work with the highest level of accuracy.
  • Preferred working knowledge of MS Office products such as Word and Excel.
  • Excellent communication and data presentation skills.
  • Fluent in written and spoken English.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...