Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. • Provide customer service by engaging in positive interactions with pet families • Answer a high volume of customer service calls in a work from home/ remote environment • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner • Meet all productivity, quality, and performance standards • Go above and beyond to provide stellar customer service to pet families and our veterinarians • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines • Other duties may be assigned to the employee to ensure the highest standard of customer service Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. • Provide customer service by engaging in positive interactions with pet families • Answer a high volume of customer service calls in a work from home/ remote environment • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner • Meet all productivity, quality, and performance standards • Go above and beyond to provide stellar customer service to pet families and our veterinarians • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines • Other duties may be assigned to the employee to ensure the highest standard of customer service