Business Systems Administrator

Job Description We are seeking a skilled Business Systems Administrator ,Chennai having 8+ yrs of experience. About Us CodeVyasa is a mid-sized product engineering company that works with top-tier product and solutions organizations such as McKinsey, Walmart, RazorPay, Swiggy, and others. We are a team of 550+ engineers, driving innovation across Product & Data Engineering, focusing on Agentic AI, RPA, Full Stack, and GenAI-based solutions. Must-Have Skills - 8+ years of experience in IT / Business Systems 5+ years of hands-on experience with Customer Support PlatformsHands-on experience with at least one of:FreshdeskZendeskSalesforce Service CloudServiceNowStrong understanding of Customer Support processes, including:TicketingSLA managementTicket routingQueuesOmnichannel supportStrong experience with REST APIs, Webhooks, Middleware and system integrationsExperience with Workflow Automation and Low-code platformsAbility to translate business requirements into scalable support-system solutions Key Responsibilities - Design, configure and enhance customer support platforms based on business requirements.Manage and optimize ticketing, routing, queues, SLA and omnichannel workflows.Develop and maintain integrations between customer support platforms and other enterprise applications using REST APIs, Webhooks and Middleware.Automate repetitive support processes using workflow automation and low-code capabilities.Gather requirements from business and customer support stakeholders and translate them into functional solutions.Analyze existing workflows and identify opportunities for process improvement and automation.Support platform configuration, testing, deployment and ongoing enhancements.Troubleshoot integration and workflow-related issues and coordinate with technical teams where required.Maintain system documentation, process flows and integration specifications.Ensure solutions align with business needs, scalability, security and operational requirements. Why Join CodeVyasa Work on innovative, high-impact projects with leading global clients.Exposure to modern technologies, scalable systems, and cloud-native architectures.Continuous learning and upskilling opportunities through internal and external programs.Supportive and collaborative work culture with flexible policies.Competitive salary and comprehensive benefits package.Free healthcare coverage for employees and dependents. .

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