Associate Product Manager, Workforce Management – Verint

Job Description:

  • Support the Product Manager in executing the Workforce Management product roadmap
  • Gather business requirements and translate them into user stories and product features
  • Help prioritize the product backlog and support Agile ceremonies, including sprint planning, backlog refinement, and user acceptance testing
  • Coordinate delivery activities for platform enhancements, upgrades, and new functionality
  • Analyze workforce management processes and identify opportunities to improve forecasting, scheduling, staffing, and operational efficiency
  • Monitor product performance using KPIs and customer feedback to recommend enhancements
  • Assist with testing, implementation, release management, and adoption of new capabilities
  • Create process documentation, training materials, and communications for product launches
  • Partner with vendors and internal teams to troubleshoot issues and support continuous platform improvements
  • Identify opportunities for automation and process optimization
  • Collaborate with Product Management, Operations, Technology, Analytics, and business stakeholders

Requirements:

  • Bachelor's degree in Business, Information Systems, Operations, Engineering, or a related field, or equivalent experience
  • 2–4 years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field
  • Experience with Agile methodologies, including writing user stories and participating in backlog refinement and sprint planning
  • Strong analytical and problem-solving skills
  • Experience gathering business requirements and collaborating with cross-functional teams
  • Strong communication and organizational skills
  • Ability to manage multiple priorities
  • Proficiency with Microsoft Excel and PowerPoint
  • Familiarity with Jira, Azure DevOps, or similar Agile tools
  • Experience with enterprise software implementations or operational platforms is a plus
  • Exposure to Verint Workforce Management or other workforce optimization platforms is preferred but not required
  • Experience supporting contact center operations or workforce management functions
  • Familiarity with forecasting, scheduling, capacity planning, or intraday management
  • Knowledge of Verint, NICE, Nexidia, Calabrio, Genesys, or similar workforce optimization platforms
  • Experience supporting software implementation, configuration, or enhancement projects
  • Familiarity with Power BI, Tableau, or SQL
  • Ability to learn new technologies quickly and collaborate in a fast-paced, cross-functional environment

Benefits:

  • Health insurance
  • Language courses
  • Relocation program
  • Remote work flexibility / Work From Anywhere Culture
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility opportunities
  • Internship opportunities
  • Impactful projects for top global clients
  • Inclusive and supportive work environment
  • Open communication
  • Regular team-building company social events
  • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
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