Associate Digital Marketing Support

Reports to: Head, Digital Marketing

Location: Times Square Building, Andheri (E), Mumbai

Operational hours: 10 AM to 7 PM (Mon to Fri)- Work from Office.

Half/Full day on Saturday- Work from home.

We are looking for a detail-oriented and proactive Associate to support the Digital Marketing team in executing and managing day-to-day digital operations. The ideal candidate will help ensure smooth functioning of digital campaigns, platforms, and communication channels while maintaining high standards of accuracy, responsiveness, and compliance.

Key Responsibilities

  • Manage and execute digital marketing campaigns across WhatsApp (WA) and email channels
  • Handle helpdesk operations and resolve/escalate queries in a timely manner
  • Upload, update, and maintain content across digital platforms (websites, apps, portals)
  • Monitor and manage online responses, comments, and interactions across digital channels
  • Track and monitor the health and performance of digital platforms on an ongoing basis
  • Conduct analytics on user behavior and generate reports/insights to support campaign optimization
  • Coordinate with internal stakeholders and external vendors/agencies for campaign execution
  • Ensure adherence to pharma industry compliance and regulatory guidelines in all digital communications
Requirements
  • Bachelor's degree in Marketing, Communications, IT, or related field preferred.
  • Minimum 4-5 years of professional experience in digital marketing operations
  • Familiarity with email/WA marketing tools, CMS platforms, and basic analytics tools
  • Efficient with MS Office tools, like MS Excel, MS Office and Powerpoint.
  • Strong attention to detail and ability to manage multiple tasks simultaneously
  • Good communication skills in English language for query/helpdesk management
  • Basic understanding of pharma regulatory/compliance norms is a plus
Key Skills Digital Campaign Management | Content Management | Query Resolution | Data Analytics | Platform Monitoring | Stakeholder Coordination | MS Office tools

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

  • Paid sick time
  • Paid time off
  • Provident Fund
Work Location: In person
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...