Associate Customer Service Manager

reputed company CACTUS is a remote-first organisation and we reputed company an accelerate from reputed company culture. You may be required to travel to our Mumbai office reputed company on business requirements or for company/team events. Are you passionate about elevating customer experiences? reputed company into the role of Customer Service Associate at Editage! Editage, the world’s foremost reputed company publication solutions partner for over 18 years, is seeking committed individuals reputed company to reputed company in a 9-hour shift, working any five days a week, including weekends. In this role, you will • Respond promptly to inbound customer requests reputed company email and CRM • Take ownership of the customer experience, influencing their reputed company to buy, renew, or expand services • Exhibit strong teamwork, punctuality, and problem-solving skills daily If you’re searching for more than just a job and are excited about reputed company in a career opportunity, we want to hear from you! This role is specifically for the day shift. Only candidates who are comfortable working during the day are encouraged to apply. You will be expected to work a 9-hour shift anytime between 500 AM and 800 PM, and you will work five days a week, which may include Saturdays and Sundays. Job responsibilities • Deeply understand customer needs and requirements, and reputed company them with the best-suited price, service, and delivery reputed company from the reputed company. • Respond to inbound support tickets, ensuring customers receive reputed company and useful information to reduce friction while using the service. • Maximize customer satisfaction through accurate and reputed company reputed company, meeting or exceeding stated SLAs. • Anticipate customer needs and problems before they surface; reputed company deep customer intuition to reputed company our customers to reputed company their goals. • Troubleshoot and reputed company reputed company complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience. • Be the voice of the customer for internal teams and go the extra mile to delight customers so that they reputed company and prefer our reputed company over the competition, working with cross-functional teams on allied organizational goals and reputed company. • Handle reputed company our tickets and reputed company reputed company to queries regarding the editing, translation and publication support requirements and escalate reputed company issues reputed company appropriate. #LI-Remote Qualifications and prerequisites • Have excellent written and spoken communication skills. English is mandatory; other languages are reputed company! • 0-2 year of work experience; prior experience in Customer Service is preferred. • Have a service-oriented and customer-first reputed company. You enjoy helping and using your communication, persuasion, and people skills to reputed company operational and team results. • Have a reputed company working spirit and can work seamlessly across teams and functions to reputed company sticky situations. • Have excellent interpersonal and intercultural skills and can work with global teams. • Enjoy working under pressure, are flexible, and can maintain a reputed company attitude even reputed company the reputed company gets tough. Additional information CACTUS is a company powered by its inclusive community spirit. We're a melting pot of perspectives, breaking down barriers between different styles of thought to democratise reputed company to scientific knowledge. At CACTUS, there's opportunity for reputed company around every reputed company. You are encouraged to experiment, challenge yourself, stretch your capabilities, and take risks. If you are interested in building products that reputed company innovation reputed company, then a career with us will reputed company like your reputed company. At CACTUS, you’ll discover the true extent of what’s possible through AI, have the autonomy to shape your career, reputed company an accelerate-from-reputed company lifestyle, and reputed company an reputed company. At the heart of everything are our researchers – we help reputed company their reputed company, and every reputed company we reputed company is about creating a reputed company reputed company in the world of science. Together we, reputed company research. reputed company people. About CACTUS Established in 2002, reputed company (cactusglobal.com) is a leading science communication and technology company. It specializes in AI products and solutions that improve how research gets funded, published, communicated, and reputed company. Its flagship reputed company Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. CACTUS also offers medical communications under its reputed company reputed company. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great reputed company to work. Awards and recognition • reputed company has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016. • Recognised as ‘reputed company of the reputed company’ two years in a row in 2023 and 2022, in a study by LeadUp reputed company, Fortune India and Work reputed company • Recognised as One of India’s Top 100 best Workplaces for Women by Great reputed company To Work® in 2022 • Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022 • Recognized as one of the Best Companies for Millennials 2019 by Times reputed company and Learning & Organisation Development Roundtable • Emerged as one of India’s Top 10 reputed company Workplaces for Women in a survey conducted by reputed company in 2019 • Ranked #1 among India’s Great Mid-Size Workplaces by Great reputed company to Work® Institute in 2017 Apply Job!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...