Apprentice

Overview

WELCOME TO SITA

 

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

 

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

 

Are you ready to love your job?

 

The adventure begins right here, with you, at SITA.

PURPOSE

An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience, learning from seasoned professionals and mentors and developing technical skills.

KEY RESPONSIBILITIES

 

-Incident Logging and Email Handling: Log incidents received via phone calls,emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.

-Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.

-Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.

-Dashboard Maintenance: Maintain tool dashboards used by the team.

-Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident   management.

*Primary troubleshooting network connectivity issues, ensuring proper network configurations.

* Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support including public holidays.


Qualifications

KNOWLEDGE & SKILLS

- Excellent customer communication skills both verbal and written in English.

- Fundamental understanding of computers and technology is essential.

* Knowledge of networking and web standards such as DNS, DHCP, TCP/IP,HTTPS

-Technical awareness in computer systems, software, and hardware.

-Ability to quickly learn new technologies.

-Excellent interpersonal skills, capable of working collaboratively in a team environment.

 -Good knowledge of MS office.

-A proactive approach to problem-solving and a willingness to take on new challenges

 

PROFESSION COMPETENCIES

- Info Gathering 

- Customer Service and Service Excellence Attitude 

- Technical Communication and aptitude

CORE COMPETENCIES

- Adhering to Principles & Values 

- Communication 

- Creating & Innovating 

- Customer Focus 

- Results Orientation 

- Teamwork 

EDUCATION & QUALIFICATIONS

-Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification)

 

-Any technical Certification/Exposure to Technologies is desirable


Salary / Compensation Note

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...