Analyst, Business Support-3

Job Summary:The Analyst –Business Support- Quality Assurance is responsible for completing claim quality reviews, quality measurement, and quality reporting and for supporting quality execution and continuous improvement across Walmart Claims Services (WCS). The Analyst partners with claims leadership and cross-functional stakeholders to strengthen alignment, transparency, reserve adequacy, and overall claim handling quality.

About the team:The Claims Center of Excellence (CoE) Quality team drives quality assurance, governance, and continuous improvement initiatives across Walmart Claims Services. The team partners with Claims, Underwriting, Actuarial, Internal Audit, and Third-Party Administrators (TPAs) to ensure high standards of claim handling, regulatory compliance, and operational excellence.

What You’ll DoPerform quality claim reviews, analyze trends and reserve adequacy, and identify key quality drivers and risks.

Partner with claims leadership and stakeholders to communicate insights and support data-driven decisions.

Support structured workflows for aggregate account reviews and ensure timely, accurate completion.

Collaborate on actionable improvement plans to enhance claim handling practices and operational outcomes.

Provide guidance on quality tools, dashboards, and reporting to strengthen quality governance and compliance.

What You’ll bringBachelor’s degree required; MBA or equivalent advanced degree preferred.

4–5 years of experience in claims processing or insurance operations with strong knowledge of claims handling practices.

Experience working with carriers and/or Third-Party Administrators (TPAs).

Strong analytical skills with proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Access) and web-based systems.

Ability to manage multiple priorities independently while collaborating effectively with cross-functional teams.

About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech.

We’re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption.

People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow.

We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career.

Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers.

This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.

Benefits Beyond our great compensation package, you can receive incentive awards for your performance.

Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual.

Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included."

By fostering a workplace culture where everyone is—and feels—included, everyone wins.

Our associates and customers reflect the makeup of all countries where we operate.

By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice.

Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business Management, Logistics, Computer Science, or related field OR 2 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

1 year’s Walmart Home Office experience., Master’s degree in Business Administration.

Primary Location...4,5,6, 7 Floor, Building 10, Sez, Cessna Busi

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...