Academic Associate - Vedantu Learning Centre

At Multiple locations in: Telangana, Andhra Pradesh & Tamil Nadu

Language proficiency : Telugu & Tamil Mandatory

Role Overview

The Academic Associate will be responsible for executing the day-to-day academic operations at the coaching centre. This includes handling student onboarding, ensuring smooth in-session and test experiences, maintaining communication with students and parents, and executing inventory-related tasks. The role is key in providing an efficient learning environment and ensuring high-quality standards for academic sessions.

Key Responsibilities

  1. Student Onboarding (50%)
  • Enrollment & Verification (20%): Ensure zero refund cases due to verification failures. Verify
and process student enrollments accurately.
  • Inventory Distribution (10%): Oversee the distribution of academic materials and ensure the
timely availability of resources.
  • KYC (10%): Ensure that all student data, including KYC details, is properly collected and
recorded, with zero gaps between enrollment and verification.
  1. Student Experience (40%)
  • In-Session Experience (10%): Ensure that all sessions are conducted as per schedule, with a
focus on classroom readiness and addressing any timely issues.
  • Test Experience (10%): Maintain a high quality of test execution, ensuring that exams are
conducted smoothly, and invigilation/classroom planning are up to the mark.
  • Helpdesk Support (10%): Provide timely assistance to students with any academic or
operational queries, maintaining a good quality control score.
  • Parent Communication (15%): Keep parents informed of their child's academic progress and
attendance, including absence-related communications.
  • Student Communication (15%): Ensure timely and clear communication with students
regarding sessions, tests, and any other requirements.
  1. Communication (10%)
  • Timely Communication: Ensure that all communication with students and stakeholders
regarding sessions, tests, tickets, and other requirements is timely and clear.

Key Expectations

  • Ensure zero refund due to verification failures.
  • Achieve 95% student deliverables and Face ID registration accuracy for the month.
  • Maintain zero gaps between enrollment and KYC processes.
  • Achieve 100% in-session execution in terms of planned versus conducted sessions.
  • Conduct tests and invigilations with 100% accuracy and on-time result generation.
  • Maintain excellent communication standards with both students and their respective
stakeholders, including parents and teachers.
  • Be proactive in addressing and reporting any classroom or session-related issues.
Required Skills & Qualifications:
  • Bachelor's degree in any field.
  • Previous experience in academic operations, preferably in a coaching centre or educational
environment.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks simultaneously and meet deadlines.
  • Basic knowledge of academics, & google Sheets
  • Strong attention to detail and commitment to quality.
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